Returns & Exchanges
Our return & exchange policy lasts 7 days from the date of delivery.
If 7 days have passed, we are unable to offer a return or exchange.
📦 Returns
We only accept returns if the item received is misprinted, damaged, or defective.
Examples include:
- Fabric defects (holes, stitching issues)
- Print defects (peeling, cracking, misalignment)
To request a return, please contact us at support@gilrush.com with clear photo or video evidence.
Once approved, you may choose:
- A free replacement, or
- A full refund
Refunds are processed within 10–14 business days to your original payment method.
⚠️ Non-Returnable Cases
We do not accept returns or refunds for:
- Change of mind
- Incorrect size selection
- Issues caused by improper washing or care
Please review product details and care instructions before placing your order.
🔁 Exchanges
To request an exchange, please email support@gilrush.com with your order number and requested size.
Conditions:
- Items must be unused, unwashed, and in original packaging with tags attached
- Exchanges are only available for size changes of the same product
- Each order is eligible for one exchange only
Customers are responsible for return shipping costs for exchanges.
📌 Additional Notes
- Exchanges will be processed after the original item is returned and inspected
- We do not offer exchanges for international orders
- Shipping delays or carrier issues are outside of our control, but we will assist you if needed